01 What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contacts us for further information.

02 Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.

03 Can you provide the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

04What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20–30 days after receiving the deposit payment. Lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please tell us your requirements for your sale. In any case, we will try to accommodate your needs. In most cases, we are able to do so.

05 What payment methods do you accept?

You can make payments to our bank account, Western Union or PayPal: 30% deposit in advance, 70% balance against copy of B/L.

06 What is the product warranty?

We guarantee our materials and workmanship. Our commitment is to your satisfaction with our products. Guaranteed or not, it is the culture of our company to address and resolve all customer issues to everyone's satisfaction.

07 Do you guarantee the safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge..

08 How about shipping costs?

Shipping costs depend on how you choose to get the goods. Express is usually the fastest but also the most expensive way. By sea freight is the best solution for large quantities. We can only give you freight rates if we know the details of the amount, weight, and way. Please contact us for further information.